Terms and Conditions & Warranty Information

Making a Warranty Claim

We aim to make the warranty process as simple and transparent as possible. Follow these steps to lodge a claim:

1. Submit Your Claim:

• Click on the Submit a Warranty Claim link below and complete the online form as soon as you notice a possible defect. Providing detailed information upfront helps us process your claim faster.
• Provide a detailed description of the issue, along with photos or videos, proof of purchase (receipt, email order confirmation, bank statement), and vehicle fitment details (if applicable).

2. Assessment:

• Once we receive your claim, we will assess it within 14 business days and notify you of the outcome.
• If additional information or investigation is required, we will contact you.

3. Accepted Claims:

• For Manufacturer’s Warranty claims, we will repair or replace the product at no cost to you. This includes reasonable labour costs, provided they are authorised in writing and in advance.
• For any Mirror Parts Replacement Warranty claims, we will provide the required parts free of charge. Labour costs for fitting parts are the customer’s responsibility.

4. Rejected Claims:

• If your claim is rejected, we will provide a detailed explanation and guidance on next steps. Any repair or replacement costs will then be your responsibility.

5. Freight Costs:

• If your claim is accepted, we will cover reasonable freight costs for returning the product to us. For rejected claims, freight costs remain the customer’s responsibility.

SUBMIT A WARRANTY CLAIM

These are the Terms and Conditions for:

• Online Purchasing
• Repair and Replacement of products
• Our Return Policy
• Warranty Policy
• Making a Claim
• Parts and Issues Not Covered Under Warranty

Clearview terms and conditions document download

Clearview Towing Mirrors Warranty Policy & Customer Rights

At Clearview Accessories®, we take pride in delivering high-quality products and exceptional customer service. This warranty policy outlines your rights under Australian Consumer Law (ACL), the coverage provided by our warranty, and the simple steps to make a claim. Our goal is to ensure transparency, fairness, and your complete satisfaction.

Summary of Key Points

Warranty Periods:

How to Make a Claim: Submit your claim online via our Warranty Section. Ensure you include proof of purchase (e.g., receipt, email confirmation, or bank statement), proof of identification, and vehicle fitment details (if applicable). Warranty claims that are unable to be submitted online can be made in person at Clearview Accessories, 3 Frog Court, Craigieburn VIC 3064 or over the phone on (03) 8351 9933.

Your Rights Under ACL: You are entitled to a replacement, refund, or repair for major failures and compensation for reasonably foreseeable loss or damage. For minor failures, we will repair or replace the product at our discretion. For example, if your towing mirror has a major defect that makes it unsafe to use, you are entitled to a replacement or refund. If the defect is minor, we will repair or replace the product at our discretion. Minor defects are defined as defects that are purely cosmetic or that have no bearing to the actual operation of the product, such as replacement plastics (mirror caps, mirror arm covers etc).

Customer Responsibilities: Ensure proper installation, use, and maintenance of the product as per the provided instructions.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to:

• A replacement or refund for a major failure.
• Compensation for any other reasonably foreseeable loss or damage.
• Repair or replacement if the goods fail to meet acceptable quality standards and the failure does not amount to a major failure.

These rights apply to the product itself, regardless of ownership, and are separate from the manufacturer’s warranty.

Clearview Accessories Warranty

We warrant that your Clearview Mirror will be free from defects in materials and workmanship for the warranty period. This warranty applies to the original purchaser only and is non-transferable.

Warranty Periods

What’s Covered

• Defects in materials or workmanship during the warranty period.
• Reasonable costs for repairs or replacements authorised by Clearview Accessories.

Manufacturer’s Warranty:

When accepted in a valid warranty claim, the Manufacturer’s Warranty will entitle the claimant to have the warranty matter dealt with without cost to the claimant. Clearview Accessories® will cover reasonable costs, including labour undertaken by an Authorised Clearview Distributor, provided the labour charges are authorised in writing and in advance.

Any charges incurred prior to a warranty claim being submitted and accepted by Clearview Accessories® will not be acknowledged or authorised for payment.

Parts Warranty:

When accepted in a valid warranty claim, the Parts Warranty will entitle the claimant to receive any parts required to repair or make good the originally warranted product at no cost for the parts.

Labour charges to fit or repair a product under the Parts Warranty are the responsibility of the product owner.

 What’s Not Covered

While we strive to provide comprehensive coverage, the warranty does not apply to the following situations:

General Exclusions:

• General wear and tear, chips, scratches, or cosmetic damage.
• Incorrect installation or damage caused by yourself or a third party.
• Misuse, neglect, or failure to maintain the product as per instructions.
• Modifications or alterations not authorised by Clearview Accessories.
• Damage caused by accidents, vandalism, or acts of nature.
• Freight costs for returning goods to Clearview Accessories (unless the claim is accepted).

Parts and Issues Not Covered Under Warranty:

Water and Glass Issues:

• Water or condensation in indicator lenses: All indicators are sealed from the elements and will only take on water or condensation from excessive high-water pressure around the seals or if the outer casing has been damaged.
• Distorted glass: This occurs when the flat mirror kit is not located on the actuator correctly. Remove and re-centre the kit and fit accordingly.

Excluded Products:

• Cap covers for 75-79 Series bases.
• Second-hand products: Warranty does not apply to second-hand products.

Repairs and Modifications:

• Repair to electrics installed by any third party.
• Replacement parts if the product has been modified.

Making a Warranty Claim

We aim to make the warranty process as simple and transparent as possible. Follow these steps to lodge a claim:

1. Submit Your Claim:

• Visit our Warranty Section and complete the online form as soon as you notice a possible defect. Providing detailed information upfront helps us process your claim faster.
• Provide a detailed description of the issue, along with photos or videos, proof of purchase (receipt, email order confirmation, bank statement), and vehicle fitment details (if applicable).

2. Assessment:

• Once we receive your claim, we will assess it within 14 business days and notify you of the outcome.
• If additional information or investigation is required, we will contact you.

3. Accepted Claims:

• For Manufacturer’s Warranty claims, we will repair or replace the product at no cost to you. This includes reasonable labour costs, provided they are authorised in writing and in advance.
• For Parts Replacement Warranty claims, we will provide the required parts free of charge. Labour costs for fitting parts are the customer’s responsibility.

4. Rejected Claims:

• If your claim is rejected, we will provide a detailed explanation and guidance on next steps. Any repair or replacement costs will then be your responsibility.

5. Freight Costs:

• If your claim is accepted, we will cover reasonable freight costs for returning the product to us. For rejected claims, freight costs remain the customer’s responsibility.

Conditions of Warranty

To ensure your warranty remains valid, please:

• Install the product in accordance with the provided instructions and relevant vehicle safety laws. Installation instructions are included in the product packaging or available for download on our website.
• Use the product only for its intended purpose.
• Maintain the product as per the maintenance guidelines provided in the installation instructions or on our website.
• Submit your claim within the warranty period and provide proof of purchase.

Exclusions

The warranty will not apply if:

• The product is outside the warranty period.
• The product has been damaged due to misuse, neglect, or unauthorised modifications.
• Repairs have been attempted without Clearview’s written authorisation.
• The product has been used with non-Clearview accessories or parts.

Consumer Guarantees

In addition to our warranty, your rights under ACL include:

• A replacement or refund for major failures.
• Compensation for reasonably foreseeable loss or damage.
• Repair or replacement for minor failures.

If you believe your product has a defect covered under ACL, please contact us immediately. We will work with you to resolve the issue promptly.

Contact Us

Our team is available to assist you during business hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)

Phone: (03) 8351 9933

Email: info@clearviewaccessories.com.au

Address: 3 Frog Court, Craigieburn VIC 3064

Additional Notes

• Goods presented for repair may be replaced with refurbished goods or parts of the same type. Refurbished parts are carefully inspected to meet our quality standards.
• Refunds, once authorised, are generally processed within 5 – 7 days of finalised return.
• Refunds apply only to the cost of the product (excluding freight) and are available if the faulty product is returned within 28 days of purchase.
• Any expenses incurred in pursuing a warranty claim (e.g., travel to an Authorised Repair Centre) are the customer’s responsibility.

 Maintenance and Installation Resources

Installation Instructions: View Here

Maintenance Guidelines: View Here

We value your trust in Clearview Accessories and are committed to ensuring your satisfaction. If you have any concerns or questions about this policy, please don’t hesitate to reach out. We’re here to help!

Clearview® Power Boards are designed and manufactured to the highest quality standards. We stand behind our Power Boards with a 12-Month Manufacturer’s Warranty.

Clearview Accessories® warranty applies to the original purchaser only. Please ensure that your receipt is kept in a safe place. A receipt will be required to make a warranty claim on any Clearview® product. If we determine that a Clearview® Power Board is defective in materials or workmanship during the Warranty, we will either repair or replace the product. Repair or replacement is solely at the discretion of Clearview Accessories®.

Please ensure that you fit the Clearview® products in accordance with the product information provided and all relevant vehicle safety and compliance laws; and use the Clearview® product for the purpose for which it was originally designed. This warranty does not apply to failure or damage caused by incorrect or faulty fitment, accidental or intentional damage, alteration, acts of nature, vandalism, collision, road hazards or adverse conditions, misuse, abuse or neglect of the Clearview® product, including improper repair or maintenance or failing to repair and maintain the product, failure of other products, operation of the product outside of its environmental or technical specifications, or repair or modification carried out by anyone other than Clearview Accessories®. No charges will be accepted for external labour or materials without the prior advice or clearance from Clearview® claims team. Clearview Accessories® warranty does not cover any scratches or chips.

Clearview® Power Boards are designed to be vehicle specific. When purchasing Clearview® Power Boards, carefully select your product according to ADR compliance laws and vehicle specifications. Clearview® Power Boards are not designed to be modified for convenient use on alternative vehicles. Alteration, modification, or manipulation of our products will void all warranty with Clearview Accessories®.

All claims under this warranty should lodged through our website warranty section https://www.clearviewaccessories.com.au/about/warranty/ with the detail of the fault, proof of purchase, proof of identification and vehicle fitment details where relevant. If your claim is accepted for defects in material or workmanship Clearview® will, at its discretion, offer to repair, replace parts, or return and refund.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In the event of a minor failure, the company reserves the right to choose to repair or replace the product.

Clearview Accessories, ABN: 59 140 145 393, 3 Frog Court, Craigieburn VIC 3064
Ph: (03) 8351 9933 Email: info@clearviewaccessories.com.au

Clearview Easy Slides® and Power Slides® are designed and manufactured to the highest quality standards. We stand behind our Easy Slides® and Power Slides® with a 3-year Manufacturer’s Warranty.

Clearview Accessories® warranty applies to the original purchaser only. Please ensure that your receipt is kept in a safe place. A receipt will be required to make a warranty claim on any Clearview® product. If we determine that a Clearview Easy Slide®  or Clearview Power Slide® is defective in materials or workmanship during the Warranty, we will either repair or replace the product. Repair or replacement is solely at the discretion of Clearview Accessories®.

Please ensure that you fit the Clearview® products in accordance with the product information provided and all relevant vehicle safety and compliance laws; and use the Clearview® product for the purpose for which it was originally designed. This warranty does not apply to failure or damage caused by incorrect or faulty fitment, accidental or intentional damage, alteration, acts of nature, vandalism, collision, road hazards or adverse conditions, misuse, abuse or neglect of the Clearview® product, including improper repair or maintenance or failing to repair and maintain the product, failure of other products, operation of the product outside of its environmental or technical specifications, or repair or modification carried out by anyone other than Clearview Accessories®. No charges will be accepted for external labour or materials without the prior advice or clearance from Clearview® claims team. Clearview Accessories® warranty does not cover any scratches or chips.

Clearview Easy Slides® and Clearview Power Slides® are not designed to be modified for convenient use in alternative applications. Alteration, modification, or manipulation of our products will void all warranty with Clearview Accessories®.

All claims under this warranty should lodged through our website warranty section https://www.clearviewaccessories.com.au/about/warranty/ with the detail of the fault, proof of purchase, proof of identification and vehicle fitment details where relevant. If your claim is accepted for defects in material or workmanship Clearview® will, at its discretion, offer to repair, replace parts, or return and refund.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In the event of a minor failure, the company reserves the right to choose to repair or replace the product.

Clearview Accessories, ABN: 59 140 145 393, 3 Frog Court, Craigieburn VIC 3064
Ph: (03) 8351 9933 Email: info@clearviewaccessories.com.au

Clearview® Fridge Cage, Rock Tamers®, Tyre Spider®, Clearview Expanda Slide®, Pantry, Clip on Tray and Cable Saver are designed and manufactured to the highest quality standards. We stand behind our Products with a 12-Month Manufacturer’s Warranty.

Clearview Accessories® warranty applies to the original purchaser only. Please ensure that your receipt is kept in a safe place. A receipt will be required to make a warranty claim on any Clearview® product. If we determine that a Clearview® Product is defective in materials or workmanship during the Warranty, we will either repair or replace the product. Repair or replacement is solely at the discretion of Clearview Accessories®.

Please ensure that you fit the Clearview® products in accordance with the product information provided and all relevant vehicle safety and compliance laws; and use the Clearview® product for the purpose for which it was originally designed. This warranty does not apply to failure or damage caused by incorrect or faulty fitment, accidental or intentional damage, alteration, acts of nature, vandalism, collision, road hazards or adverse conditions, misuse, abuse or neglect of the Clearview® product, including improper repair or maintenance or failing to repair and maintain the product, failure of other products, operation of the product outside of its environmental or technical specifications, or repair or modification carried out by anyone other than Clearview Accessories®. No charges will be accepted for external labour or materials without the prior advice or clearance from Clearview® claims team. Clearview Accessories warranty does not cover any scratches or chips.

Clearview® Products are not designed to be modified for convenient use in alternative applications. Alteration, modification, or manipulation of our products will void all warranty with Clearview Accessories®.

All claims under this warranty should lodged through our website warranty section https://www.clearviewaccessories.com.au/about/warranty/ with the detail of the fault, proof of purchase, proof of identification and vehicle fitment details where relevant. If your claim is accepted for defects in material or workmanship Clearview® will, at its discretion, offer to repair, replace parts, or return and refund.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In the event of a minor failure, the company reserves the right to choose to repair or replace the product.

Clearview Accessories, ABN: 59 140 145 393, 3 Frog Court, Craigieburn VIC 3064
Ph: (03) 8351 9933 Email: info@clearviewaccessories.com.au